Distance Education Support Feedback
1. Are you:
2. What program of study are you associated with:
3. How often do you use the ONLINEHELP desk Web site?
4. Have you used the telephone to receive assistance or ask for help?
If yes, how would you assess the service?
5. Have you used the email to receive assistance or ask for help?
If yes, how would you assess the service?
6. Assess the usefulness of any Startup Kits you have used.
WebBoard
Blackboard
Moodle
Elluminate Live!
uSource Portal
7. Assess the usefulness of any Browser Tests you have used.
WebBoard
Blackboard
Moodle
Elluminate Live!
uSource Portal
8. Assess the usefulness of any Tutorials you have used.
Clear Your Cache (Temporary Internet Files)
Enable Cookies
Use Keyboard Shorts
Create a UVic Netlink ID
9. Assess the usefulness of any "Install Additional Software" directions you have used.
Acrobat Reader
Flash
Java
QuickTime
Real Player
Media Player
10. Assess the usefulness of the Distance Education Services Course Login page.
11. Assess the usefulness of the Continuing Studies "Login To My Account" page.